How to cancel
Send your cancellation request in writing from the lead traveller by email to contact@fliptotrip.com or on WhatsApp at +91 97400 96300.
Please include your booking reference and the names of the travellers cancelling.
The date we receive your written request will be treated as the cancellation date. We’ll confirm receipt and share the applicable charges before anything is processed.
Cancellation charges
Cancellation charges depend on the services in your trip and how close to departure you cancel. Each airline, hotel and activity provider has its own cancellation rules, and these are passed on to you.
The cancellation terms that apply to your trip are listed in your quote and booking confirmation. If anything is unclear, ask us before you confirm your booking and we’ll explain it line by line.
- Flight tickets follow the airline’s fare rules. Some fares are non-refundable.
- Hotels and stays follow the property’s cancellation terms.
- Activities, transfers and tickets follow the respective provider’s terms.
- Visa fees, embassy charges and issued insurance policies are generally non-refundable.
Group departures
Group trips are booked well in advance and often require deposits with hotels and transport partners. The payment schedule and cancellation terms for each group departure are shared when you reserve your seat.
If you can’t travel, tell us as early as possible. Where the group’s terms allow it, you may be able to transfer your seat to another traveller. Name changes are subject to airline and visa rules.
Changes to your booking
Want to change your dates, hotels or travellers? We’ll always try to help.
Changes depend on availability and may involve a difference in price or supplier change fees. We’ll confirm the cost with you before making any change.
If we or a supplier cancel
If we have to cancel your trip for reasons within our control, we’ll offer you a comparable alternative or a refund of the amount you paid us for the services not provided.
If a trip is disrupted by events outside anyone’s control, such as natural disasters, government travel restrictions, pandemics, strikes or airline cancellations, refunds depend on what the airlines, hotels and other suppliers return to us.
We’ll work to recover as much as possible and pass on everything we receive.
Visa refusals
Visa decisions are made by the relevant embassy or consulate and cannot be guaranteed. Visa and service fees already paid are not refundable if a visa is refused.
If your trip has to be cancelled because of a visa refusal, the cancellation charges in this policy will apply. We recommend applying early and choosing flexible booking options until your visa is approved.
How refunds are paid
Where a refund is applicable, it will be made to the original payment method or to the bank account of the person who made the payment.
We’ll process the refund as soon as the relevant suppliers release the money and let you know the expected timeline when we confirm your cancellation.